Data Center Technician
Headquarters – Troy, MI
ManagedWay is the premier service provider for Cloud Computing, Fiber Optic Internet, and Colocation. We are a recognized industry leader in managed hosting solutions and we pride ourselves on providing top-notch service to our clients. ManagedWay provides high bandwidth internet services via fiber optic cable as well as established internet Points of Presence in dozens of cities across the United States, Canada, and Europe. Our company is growing rapidly and looking for talented individuals to add to our team.
The Data Center Technician (DCT) is a front-line responder who is responsible for troubleshooting problems with the network and infrastructure and providing live support to customers. This position maintains a comprehensive workflow of the company’s ticketing system and responds to trouble tickets in a timely and orderly fashion. You will collaborate with other DCTs to monitor equipment within the data centers and complete preventative maintenance to ensure 100% uptime. The ideal candidate will recommend ideas that drive innovation while reducing operational costs in the facilities.
Monitoring and troubleshooting all equipment and systems, including but not limited to: stand-by diesel generators, switchgear, UPS’s, PDUs, chillers, cooling towers, pumps, motors, servers, building automation systems, network equipment, customer-owned equipment, Internet, and data circuits.
Utilizing internal ticketing to manage workflows and to respond to customer support requests and inquiries.
Operating and maintaining computational and electrical equipment.
Performing root cause analysis of equipment failures.
Troubleshooting of facility and rack-level events within internal SLA.
Ensuring that all safety procedures and policies and procedures are strictly adhered to while performing work.
Taking operational readings of all mechanical and electrical equipment.
Completing all required reports and documentation.
Monitoring and securing all owned and leased facilities.
Technical (Military, Trade School, College) training and/or 2+ years of relevant work experience.
Must be able to display positive attitudes and behaviors, which demonstrate an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations.
High attention to detail.
Ability to prioritize in a complex and fast-paced environment.
Work at heights and from ladders.
Able to work a 12-hour shift.
Regularly lift and/or move up to 49 pounds; and participate in group lifts of 50 pounds or more
Coordinate body movements when using tools or equipment.
Reach and stretch to position equipment and fixtures while maintaining balance.
Perform physical tasks all day without becoming overly tired.
Use hands to manipulate small wires and objects.
Push or pull heavy objects into position.
Capable of working in a noisy environment.
Work at depths, such as under raised floors and at heights in excess of 8ft in the air.
Understanding of IT security with best practices.
Ability to perform well under pressure.
Excellent communication skills and ability to write technical documentation.
Must have initiative and capable of working independently as well as within a team.
Health / Dental / Vision
Job Type: Full-Time
Salary: Commensurate with experience
ManagedWay is committed to providing equal employment opportunities to all applicants and employees without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or any other legally protected status in accordance with all applicable federal, state, and local laws.